Information we collect

When you contact Prolash Beauty by email, we receive:

• Your name and business name
• Email address
• Country and shipping destination (when shared)
• Your inquiry message, including product specifications, target volume, and timeline

When you visit prolashbeauty.com, our server logs record:

• IP address (used only for security and analytics)
• Browser type and version
• Pages visited and time spent
• Referrer source

We do not collect financial information directly. Payment processing happens through your bank's T/T wire system, PayPal, or Alibaba Trade Assurance.

How we use your information

Information you share by email helps us:

• Respond to your inquiry with quotes, lead times, and sample availability
• Send production updates, shipping notifications, and QC reports
• Maintain ongoing business relationships with active buyers
• Improve our products and services based on aggregate feedback

We do not sell, rent, or trade your personal information to any third party.

Sharing with third parties

We share limited information with service providers as needed to fulfill orders:

• Shipping carriers (DHL, FedEx, UPS, EMS) receive shipping addresses and contact details
• Customs brokers receive commercial invoice and shipping documentation
• Payment processors receive transaction details (no payment data stored on our servers)
• Trade Assurance platforms (Alibaba) receive order information for buyers placing orders through those channels

Service providers protect your information under their own privacy policies and applicable laws.

Data retention

Active business contacts: we retain information for the duration of the relationship plus 36 months for tax and audit purposes.

Inactive inquiries (no order placed): we retain information for 24 months from the last contact, then delete the records.

Web logs: our team rotates and deletes logs every 90 days.

Your rights

You can request access to the information we hold about you, correction of inaccurate information, or deletion of your records. Email [email protected] with the subject "Privacy Request" and we respond within 30 days.

EU residents have additional rights under GDPR including the right to data portability and the right to object to processing.

California residents have rights under CCPA including the right to know what we collect and the right to opt out of any sale of personal information (we do not sell personal information).

Cookies and analytics

Our website uses essential cookies for navigation and session management. We also use Google Analytics to understand visitor patterns. See our کوکی پالیسی for details.

International transfers

Prolash Beauty operates from China. Information shared with us crosses international borders to reach our team. We treat all data with equal care regardless of origin and follow international data protection standards including GDPR for EU contacts.

Children's privacy

Our products and services target businesses, not children. We do not knowingly collect information from anyone under 18. If you believe a minor has shared information with us, email [email protected] and we delete the record.

Updates to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Significant changes appear as a notice on the homepage for 30 days.

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Questions about this page: [email protected]