Stock items: 100 trays per style. OEM custom production: 500 trays per spec sheet. Private label with custom packaging: 500 units per SKU minimum. Bulk wholesale tiers start at 200 trays mixed-SKU. Custom development projects start at 2,000 units commercial run.

Stock items ship within 3 to 5 working days. Custom OEM runs take 12 to 18 days from spec approval. Private label with custom-printed packaging takes 18 to 25 days from artwork approval. Custom development from concept to first shipment averages 90 to 120 days.

Sixteen product lines: classic, volume, mega volume, cashmere, flat, easy fan, premade fan, cluster, brown, silk, mink, YY, W, spider, laser-cut, and lash tweezers. All styles ship from one PO.

Yes. DHL, FedEx, UPS, and EMS courier for small to medium orders. Sea freight for full container loads. We ship to 40+ countries with customs documentation prepared in-house. Common destinations include United States, Canada, UK, EU member states, Australia, New Zealand, Brazil, Mexico, and Middle East.

T/T bank wire (standard for orders above USD 3,000). PayPal for sample orders and small wholesale. Alibaba Trade Assurance for new buyers. Established buyers qualify for net-30 terms after the third successful order.

Yes. Sample trays cost USD 8 to 15 per piece plus express shipping. Sample fees credit against first bulk order above 500 trays. We send samples to verified business buyers — provide business registration, store URL, or social commerce account for verification.

Yes through our OEM service. Send curl angles, fiber thickness, length distribution, taper profile, and packaging dimensions. Three sample iterations are included before mass production. 500-unit MOQ per spec sheet.

Yes. Custom-printed retail boxes, tray labels, hang tags, insert cards, and outer cartons. Pantone color matching across print runs. Dieline and artwork support included. 500-unit MOQ per SKU.

Four-stage QC: raw fiber intake inspection, post-curl uniformity check, post-load count and length measurement, final visual inspection under 5x magnification. Random sampling pulls 10 trays from every 500-tray batch for re-inspection. Reject rate stays under 0.5 percent.

Below 0.5 percent across the full catalog. Reject trays return to the line for rework — never shipped at discount or to alternative buyers. Every shipment includes QC report covering fiber diameter, curl uniformity, length variance, and reject count per SKU.

Yes. We welcome scheduled visits from serious business buyers. Our sales team arranges airport pickup, factory tour, product demonstration, and meeting with engineering and QC leads. Schedule requests should arrive at least two weeks in advance.

RoHS compliant across all product lines — restricted hazardous substances directive met for EU and global markets. FDA registered facility for US imports. CE marking for EU market compliance. SGS third-party audited production line. REACH compliant. Cruelty-free supply chain — vegan-certifiable, no animal materials anywhere in production.

Yes. Every product across the full catalog uses synthetic PBT fiber. No animal materials enter our supply chain at any stage. The 'mink' product line uses cruelty-free synthetic fiber engineered to mimic the feel and taper of animal-fur mink — without the animal.

Yes. Mix classic, volume, mega, cashmere, flat, easy fan, premade fan, cluster, brown, silk, mink, YY, W, spider, laser-cut, and tweezers in one order. Total order volume drives the tier pricing — not per-style minimums.

Yes. FBA-ready packaging includes FNSKU barcodes on retail boxes, polybag preparation for fragile items, case-pack labeling, and consolidated shipment plans. Standard FBA case quantities are 24 or 48 retail units per case.

Shipping quotes separately based on destination, weight, courier choice, and incoterm. Common incoterms: EXW (factory pickup), FOB (port of origin), CIF (port of destination), DDP (door delivery duties paid). Tier 3 wholesale buyers (1,000+ trays) get free courier shipping under 50 kg.

Territorial exclusivity discussions begin at distributor tier — sustained 10,000+ trays per quarter over 12 months. We sign written distribution agreements after a 90-day evaluation period. Exclusivity covers specified product lines and geographic regions.

Yes on selected stock SKUs. Drop-shipped orders ship under blank packaging with your return address. Per-piece drop-ship fees apply. Service available for buyers with monthly volume above 50 pieces.

Pre-production proof is the last checkpoint for spec changes. After mass production starts, modifications require restart at the buyer's cost. We strongly recommend careful proof review — the proof represents your final product.

No. You retain full ownership of your brand artwork, dielines, logos, and any unique product specifications. We hold production files for 36 months to support reorders. Files transfer to you on request at any time.